If you want to receive the available/in-stock item first, please split the order!
If you receive an item that was damaged by FedEX / DHL during shipping, please contact us via email and we will give you a solution to your problem.
Shipping method: FedEX / DHL
Shipping fee: Depends on package weight and shipping method selected by customers.
Estimated time of arrival: 7-14 days
(Time might differ for each region/country)
"Please provide us your address in English"
"Only residential address will be accepted, PO Box related address will not be able to generate the shipment"
1. If you order products that are available, it usually takes us 3-5 business days to prepare.
2. If you order both available and pre order items, your order will be shipped until the pre order item(s) is ready.
3. Taxes & duties are not included in shipping fee.
4. If you failed to received the product and FedEX/DHL have no choice but to ship the product(you order) back to us, you will be responsible for all the charges that caused.
5. If you decided to ask us ship the product to you again, you have to be responsible for paying the shipping fee again. Once we receive the payment then we will be able to start the shipping process and ship the product to you.
6. If you want us to ship the product to you but you don’t want to take responsibility of paying the shipping fee yourself. Unfortunately, we will not be able to proceed the shipment.
We will start the refunding process and refund you the remaining amount of your order.
( Minus your original amount of shipping fee, the additional charges that occurred when the product were sent back to us, the 4% processing fee)